Shop · Legal
Shipping & returns
Applies to the shop’s physical products (merch). Books are bought on Amazon, with their own guarantee and returns.
1. How we make and ship
Merch is made on demand (print-on-demand): each item is produced when you order it. Production: 2-6 business days (5-7 at peak). Transit: 3-10 days within the EU; up to 15 days outside Europe.
Shipping cost is calculated in the cart based on weight, destination and method; you see it before paying. You will get a tracking email when your order ships.
2. International shipping
We ship almost worldwide. Outside the EU, your order may be subject to local duties or taxes, payable by the customer.
3. Cancel or change
You can cancel or change within 12 hours after payment; after that it may already be in production. Contact us as soon as possible with your order number.
4. Returns and right of withdrawal
As products are personalised and made on demand, the 14-day right of withdrawal does not apply (art. 16.c of Directive 2011/83/EU), which exempts goods made to the consumer’s specifications or clearly personalised.
We therefore only accept returns if the product arrives defective, damaged or incorrect. Please check the size guide before buying.
5. Damaged or incorrect items
You have 30 days from delivery to open a claim. Send us photos and a description to salam@arabooki.com and we will arrange a reprint or refund at no cost.
6. Lost orders
If tracking does not update for 30 days or the carrier marks the shipment as lost, let us know: we will arrange a free reshipment.
7. Warranty and contact
You have the 2-year legal guarantee of conformity on the goods. For any question, email salam@arabooki.com. Seller: Hajjaj Brothers SL.